HR training gets forgotten. Motivational posters get ignored. Expensive consultants leave you with dusty reports. Here's the real problem...
American businesses hemorrhage money daily to toxic behavior that leadership doesn't even see happening.
The eye-rolls, credit-stealing, gossip, and subtle disrespect that everyone notices but nobody addresses.
Culture programs collapse within months because they treat symptoms, not systems.
After 20 years studying what actually changes organizational behavior, I discovered that lasting transformation requires four critical elements working together.
Create crystal-clear visibility into uncivil behaviors and their true costs. People can't fix what they don't recognize.
Turn the truth into a visible standard and practices that people actually experience.
Elevate leaders to be responsible for modeling, enforcing, and protecting civility (not HR Alone).
Keeps civility visible and alive every single day, so it becomes normal and self-sustaining.
Everything you need to transform your workplace culture — organized into a clear, implementable system.
Understand the true scope of incivility costs and why traditional approaches fail.
Master the four-pillar framework that drives lasting behavioral change.
Build systems that make problems visible before they escalate into crises.
Embed civility into hiring, onboarding, meetings, and performance management.
The 7 metrics that predict culture health and how to track them effectively.
Create self-reinforcing mechanisms that maintain momentum indefinitely.
Step-by-step implementation guide for immediate, measurable action.
Solutions for resistance, setbacks, and your unique organizational challenges.
See what's possible when you implement a system that actually works.
Practical insights for leaders, HR professionals, and anyone committed to workplace harmony.
"This book is a powerhouse for anyone serious about creating a healthier, more respectful workplace… The frameworks are clear, practical, and actually doable… A game-changing resource."
"Definitely a must have for anyone that owns a business. It provides steps to rid the workplace of hostility and promote harmony… putting an amazing spin on existing theories."
"This book gives HR leaders a roadmap to measure culture change… identifying toxic behaviors at work to actually create a workplace where people feel appreciated and heard."
"A vital and persuasive message. This is an essential guide for navigating fraught personal or professional landscapes. It reframes civility as a superpower for the 21st century."
"The AIMS framework explained in this book seems like one that can be successful. As someone looking to enter the world of HR, this book was a really good start."
"I loved how the author approaches civility with a fresh energizing perspective… The concepts are practical and the stories bring everything to life. A must-read!"
Everything you need to know about Civility Unleashed® and the AIMS™ Framework.